Help & FAQs
• I'm concerned about having all my information "out there." How do you protect my privacy? view answer
We have our databases on their own, private server. We use firewalls and encryption to protect your data. No one will have full access to all the information you enter in your profile, nor are you required to enter something in every field. If you are only interested in reconnecting with your friends who were in Brownie Troop 123 in Friendship, AR in 1965 or Army buddies you trained with in 1959 at Fort Bragg, then that's all you need to enter. close
• I can't search for anyone. Where is the search engine? view answer
In order to search for your friends, you first need to register. Once you are registered and logged in, you will have access to our search engine and can begin to reconnect with your friends. close
• Why isn't the site free? view answer
We do not and will not accept advertising. Because we have no advertisers to please, we can concentrate on pleasing you, our members. We think itâs more important to deliver the service you registered for than to drive traffic to our homepage to view ads.
In order to make our site secure and to protect your privacy, we also have higher costs. We are charging a very minimal price, especially compared to similar websites, hoping to offset our expenses. close
• I registered but I can't log in (or forgot my username or password). Help! view answer
There are several reasons why you may not be able to log in. The error message you receive on the login page will help you figure out the problem.
If you are unable to log in because you can't remember your username or password (you get an error that says "Invalid Username" or "Invalid Password"), go to the login page and click the appropriate link for assistance.
An error that says "Username is locked" means too many login attempts were made. To protect against someone trying to hack your account, the account will be automatically locked after a certain number of attempts. Use the "Contact Us" form and we will unlock your account.
If the message says "Username is not activated" you may be trying to log in without using the activation link in the email you should have received when you registered. If you registered and payed but did not receive an email:
1) Did you register more than 24 hours ago? If not, please allow 24 hours for the activation email. Occasionally there can be a delay.
2) Check your spam folder.
If there's no sign of it anywhere, contact us and we will send out another activation email.
An error that says "Your subscription has expired" means you need to renew your membership. Click here to renew your subscription. close
• How do I change or add information to my profile? view answer
Once you are registered and logged in, you can add and/or edit information in your profile by clicking on the "Profile" button at the top of the page. To change something, just edit the desired field and click the "Enter Data" button. To erase an entry, delete the contents of the field and click the "Enter Data" button. close
• How often do I need to update my profile? view answer
Lost Friend Found is your permanent address on the internet. Put your information here, one time, and be found without having to work at it. As long as your information stays the same, there is no need to update your profile. If your information changes, for example, if you move or change your last name, you can update your profile to reflect the changes at any time. close
• Will people see everything I've entered in my profile? view answer
No, they will not. They will only see the information that matches their search. For example, if someone searched for you by name, high school and year, that is the only information they will see. They will not see places you've lived, jobs you've had or any other information. close
• If I send someone a message, will they see my e-mail address? view answer
No. All they will see is your username and whatever you type in your message. They will not have any contact information unless you decide to share it with them. close
• I searched for my best friend from second grade but she isn't listed in the search results. How will I know if she signs up? view answer
We have created something we call a "WatchList" where you can save your searches. If a new member signs up or if a current member changes their profile and they match the criteria in your WatchList, you will automatically receive an e-mail saying there was a new match. close
If you have other questions that weren't addressed here, send us an email. We won't know what the "Frequently Asked Questions" are if no one asks them!